IT Equipment Not Provided Complaint

When and how to use this letter

Send this complaint after your request has passed the company's normal IT turnaround time and verbal follow-ups have failed. Before writing, gather the facts: when you first requested the equipment, whom you asked, and what you were promised. IT requests die in queues, so specifics force accountability.

Send the letter to your manager with the IT department copied in, by email. Explain the business impact clearly, because IT prioritizes tickets tied to lost productivity. If the equipment affects a client deliverable or a deadline, say so explicitly.

Ask for two things: a confirmed delivery date and an interim workaround, such as a temporary or shared device. Companies often provide a stopgap quickly once the delay is documented in writing, even while the main request is still pending.

One non-obvious tip: ask your manager to confirm in writing that your targets or deadlines will be adjusted for the period you lacked the equipment. Without that confirmation, you can be judged on output you were never equipped to produce. That single written line protects your next appraisal more than the complaint itself. If the delay continues beyond two weeks, escalate to HR in writing and frame it as a productivity blocker with a cost to the business, since managers act faster on issues that threaten deliverables.

Frequently asked questions

Related templates