Complaint Against Courier Lost Parcel

When and how to use this letter

The strength of a lost-parcel claim is decided at the booking counter, not after the loss. Always declare the true value of the contents when you book, because compensation is calculated from the declared value. A parcel booked with no declared value falls back to the courier's tiny standard liability, sometimes just a few hundred rupees, no matter what was inside. If you are writing this letter after the fact, check your booking receipt now for the declared value.

Gather your evidence file: the booking receipt, the tracking history showing the last scan location, photographs of the contents taken before sealing, and the purchase invoice for the item. The tracking history matters because it shows where the parcel vanished, which stops the courier from claiming it was never handed over.

Send this letter to the courier's customer care head office by email, not just the local franchise that booked it. State the tracking number, contents, declared value, and booking date, and demand compensation of the declared value within fifteen days.

The practical tip: if the courier offers only their standard liability amount despite your declared value, reject it in writing and quote the declared value back at them. Then file with the consumer commission, where declared-value claims against couriers succeed regularly. Keep the tracking screenshots, because couriers sometimes purge old tracking data once a dispute begins.

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