Complaint Against Online Fraud Seller

When and how to use this letter

Speed is everything with online fraud. Sellers who scam buyers often delete their listings within days, so your first step is to screenshot everything: the product page, the seller's profile, the order confirmation, the payment receipt, and every message you sent. Save the page URLs too. Once the listing is gone, these screenshots become your only proof that the transaction existed.

Send this letter to the platform's grievance officer, not to general customer support. Major marketplaces are legally required to appoint a grievance officer and acknowledge complaints quickly, so address them by name and send it by email to create a written record. State a clear deadline, usually seven days, and name the escalation you will pursue.

Here is the tip most victims miss: pursue the money through your payment channel at the same time. If you paid by card, ask your bank about a chargeback; card networks typically allow disputes within about 120 days of the transaction. If you paid by bank transfer or wallet, report it to your bank's fraud desk immediately and ask them to flag the recipient account.

If the platform does not refund you, file a report on your country's national cybercrime portal and keep the acknowledgement number. Then take the whole file, screenshots, the grievance officer's reply, and the cybercrime acknowledgement, to the consumer commission. Fraud cases with clean documentation have a strong record of success.

Frequently asked questions

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