Complaint for Delayed Delivery Refund

When and how to use this letter

The most important evidence in a delay dispute is the original promised delivery date, so screenshot it the moment you order. Platforms routinely revise the estimated date after a delay begins, and the updated page will not show what you were originally promised. Your order confirmation email usually contains the first promised date, so save that email permanently.

Do not let support keep you in an endless loop of new promises. After two missed revised dates, stop asking when it will arrive and switch to demanding cancellation plus refund. Each conversation where support gives you a new date resets their internal clock, so put your cancellation in writing through email or the platform's ticket system, where it creates a permanent record.

Here is the move most buyers miss: cancel in writing before you file a payment dispute. Card issuers and wallets look more favourably on disputes where the buyer formally cancelled and gave the seller a deadline. Send this letter, wait the seven working days, and then dispute with the letter attached as evidence.

If the amount is significant and the seller ignores you, the consumer commission treats paid-but-undelivered orders as straightforward cases. Your order confirmation, payment receipt, and the written cancellation are usually all the evidence needed.

Frequently asked questions

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