Complaint for DTH Recharge Issue

When and how to use this letter

When a DTH recharge fails but your money is gone, the first thing to understand is where the failure happened. In most cases the payment gateway took your money but the confirmation never reached the DTH operator, which is why the operator's support says they see no recharge. The payment transaction ID from your bank statement or wallet history is the thread that connects the two sides, so find it before you call anyone.

Screenshot the failed recharge screen in the DTH app and save the payment confirmation from your bank or wallet showing the same amount and time. These two screenshots together prove the money left your account for a recharge that never landed.

Send this letter to the DTH provider's nodal officer with the subscriber ID, recharge date, amount, and payment transaction ID. Ask them to either credit the recharge to your account or refund the amount, with a written confirmation and a seven-day deadline.

The tip that resolves most cases fast: if the DTH operator keeps saying they never received the money, take the payment transaction ID to your bank or wallet provider and ask them to confirm the status of the transfer. Once the bank confirms the money reached the operator's aggregator, forward that confirmation to the DTH company. Faced with proof from the bank, operators credit the recharge almost immediately.

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