Complaint for Food Delivery Issue Refund

When and how to use this letter

Food disputes are won in the first ten minutes, so photograph the problem immediately, before you eat anything or throw anything away. Capture the packaging, the food itself, and the delivery bag with the restaurant's seal if there is one. A photo taken at delivery time with the packaging visible is far more convincing than a description written the next day.

Report the issue inside the app first, because the in-app report creates a timestamped ticket linked to your order. But do not accept the first offer if it is inadequate. Apps routinely offer partial credit or coupons hoping you will go away; you are entitled to ask for a full refund to your original payment method for food that was inedible or never arrived.

The tip that matters: be explicit that you want money back, not wallet credit. Support agents are trained to default to credit because it costs the company less and keeps you spending in the app. Stating clearly that you decline credit and require a refund to the original payment method changes the handling of your ticket.

For orders that never arrived, check the delivery proof in the app before writing. If the app shows a delivered status with no photo or a wrong location, screenshot that screen; it is often the strongest piece of evidence you have. Keep the photos until the refund actually appears in your account.

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