Complaint for Wrong Item Delivered
You ordered one thing and received something completely different. This letter reports the wrong delivery formally, demands the correct item or a full refund, and makes clear the return shipping is the seller's responsibility, not yours.
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When and how to use this letter
Before you open a dispute, photograph everything exactly as it arrived: the sealed package, the shipping label with the order details, and the wrong item next to the label. These photos prove the error happened at the seller's end, not after delivery. Do this before you even consider using or testing the item, because using it gives the seller an argument that you accepted it.
Do not use the wrong item, and do not throw away the packaging. Keep everything in the condition it arrived in until the dispute is closed. If the item is something you could conceivably use, resist the temptation; a used wrong item is much harder to return.
Send this letter through the platform's official support channel so the complaint is logged against your order ID, and state a five-working-day deadline. Be explicit that return shipping is the seller's cost. Many sellers quietly hope you will pay for return courier charges out of frustration, so put in writing that you will not.
The practical tip: if the seller stalls, file a payment dispute with your card issuer or wallet provider while simultaneously escalating within the platform. Wrong-item cases are among the easiest disputes to win because the evidence is visual and undeniable. Keep the photos until your refund is fully credited, not just promised.
Frequently asked questions
Who pays for returning the wrong item?
The seller offered a partial refund if I keep the wrong item. Should I accept?
What if the seller claims I received the right item?
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